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Guest Reviews

Napa River Inn Customer Reviews

Read some of the top comments from our guests.

Submit a review, if you are a past or current guest of the Inn!

5 of 5

Location, service and concierge were all great.

Napa River Inn & Historic Napa Mill
5 of 5

The overall experience was great. I felt pampered and the bed linen and comfort were great too.

Napa River Inn & Historic Napa Mill
4 of 5
Napa River Inn & Historic Napa Mill
4 of 5

Staff was really nice, energetic and knew the hotel and downtown.

Napa River Inn & Historic Napa Mill
5 of 5

The extra perks that other hotels don't offer -- wine & fruit basket for returning guests, complimentary bottled water & wine, evening visit to provide water/ice/chocolates, breakfast in the room.

Napa River Inn & Historic Napa Mill
4.5 of 5

The staff was helpful and friendly.

Napa River Inn & Historic Napa Mill
5 of 5

The hotel staff was, by far, what I liked best about my stay. My husband broke his ankle, and the hotel staff went above and beyond to provide supportive accommodations. I can't thank them enough!

Napa River Inn & Historic Napa Mill
4 of 5

Good location and ambiance.

Napa River Inn & Historic Napa Mill
4.5 of 5

Close to shops and dining.

Napa River Inn & Historic Napa Mill
5 of 5

One of the most friendly, comfortable, clean, centrally located hotels I've ever been in.

Napa River Inn & Historic Napa Mill
5 of 5

Quaint hotel.

Napa River Inn & Historic Napa Mill
4 of 5

Location was great, hotel was beautiful and staff was awesome!

Napa River Inn & Historic Napa Mill
4.5 of 5

Room 2 is beautiful! I liked the fireplace and the river view from the private terrace.

Napa River Inn & Historic Napa Mill
5 of 5

Near restaurants, very clean and nice views.

Napa River Inn & Historic Napa Mill
3.5 of 5
Napa River Inn & Historic Napa Mill
4.5 of 5

They allowed me to extend my stay each day!

Napa River Inn & Historic Napa Mill
4 of 5

Great location.

Napa River Inn & Historic Napa Mill
3.5 of 5

Good location.

Napa River Inn & Historic Napa Mill
5 of 5

I liked every single thing about my stay, as always.

Napa River Inn & Historic Napa Mill
5 of 5
Napa River Inn & Historic Napa Mill
5 of 5

The staff was simply amazing - everyone was so pleasant and helpful.

Napa River Inn & Historic Napa Mill
5 of 5

Service was A+

Napa River Inn & Historic Napa Mill
3.5 of 5

The service was excellent, once the room situation was resolved.

Napa River Inn & Historic Napa Mill
5 of 5

Great Location.

Napa River Inn & Historic Napa Mill
4.5 of 5
Napa River Inn & Historic Napa Mill
4 of 5

The gardens and grounds were beautiful.

Napa River Inn & Historic Napa Mill
4.5 of 5

We enjoyed everything, room, view, staff, location, gardens,wouldn’t stay anywhere else.

Napa River Inn & Historic Napa Mill
4.5 of 5
Napa River Inn & Historic Napa Mill
3.5 of 5

The location was great.

Napa River Inn & Historic Napa Mill
3.5 of 5

Location and ambiance were best.

Napa River Inn & Historic Napa Mill
4.5 of 5

Great area to stay in. Walking distance to restaurants and shopping.

Napa River Inn & Historic Napa Mill
4 of 5

Warm welcome, excellent customer service and the great room.

Napa River Inn & Historic Napa Mill
5 of 5

I liked the room and the ambiance of the hotel and property.

Napa River Inn & Historic Napa Mill
4 of 5

We LOVED the complimentary chocolates at night and how our room was organized fully after each cleaning.

Napa River Inn & Historic Napa Mill
3.5 of 5

Comfortable, convenient location

Napa River Inn & Historic Napa Mill
4 of 5

Great location, breakfast and restaurants.

Napa River Inn & Historic Napa Mill
3.5 of 5

Location

Napa River Inn & Historic Napa Mill
4.5 of 5

The feel of the place was best.

Napa River Inn & Historic Napa Mill
3.5 of 5

I liked my room looking over the River.

Napa River Inn & Historic Napa Mill
4 of 5

I liked my room and the front desk staff most.

Napa River Inn & Historic Napa Mill
4 of 5

Great location, no problems during visit.

Napa River Inn & Historic Napa Mill
4 of 5

The room and view were spectacular.

Napa River Inn & Historic Napa Mill
4.5 of 5
Napa River Inn & Historic Napa Mill
4 of 5
Napa River Inn & Historic Napa Mill
4 of 5
Napa River Inn & Historic Napa Mill
5 of 5

It was a pleasant and luxurious experience.

Napa River Inn & Historic Napa Mill
5 of 5

The comfortable and beautiful accommodations and views PLUS the excellent customer service and friendliness of the front desk staff and bellmen.

Napa River Inn & Historic Napa Mill
5 of 5

River front was beautiful.

Napa River Inn & Historic Napa Mill
4.5 of 5

Calm and relaxing.

Napa River Inn & Historic Napa Mill
4 of 5

Best things were the history of room shared, bed comfort, large shower and bath, sitting area to relax!

Napa River Inn & Historic Napa Mill
4.5 of 5

We love staying here! The staff is always so friendly and we love the room with the balcony overlooking the river with a fireplace. What more could you ask for!

Napa River Inn & Historic Napa Mill
4 of 5

Location is great.

Napa River Inn & Historic Napa Mill
4.5 of 5

Dog friendly

Napa River Inn & Historic Napa Mill
2 of 5
Napa River Inn & Historic Napa Mill
3 of 5
Napa River Inn & Historic Napa Mill
5 of 5

Everyone we encountered were a delight to be around.

Napa River Inn & Historic Napa Mill
3.5 of 5

What I liked best about my stay was the room.

Napa River Inn & Historic Napa Mill
3.5 of 5

Close to restaurants and wine tours and tastings.

Napa River Inn & Historic Napa Mill
4 of 5

Sara was very helpful and she exceeded my expectations.

Napa River Inn & Historic Napa Mill
4 of 5

Easy downtown walking,

Napa River Inn & Historic Napa Mill
5 of 5

The comfort of the bed, location of hotel and friendliness of staff were the best parts of my stay.

Napa River Inn & Historic Napa Mill
5 of 5

Great Location! All is perfect and charming.

Napa River Inn & Historic Napa Mill
4.5 of 5

I enjoyed staying in the newer building.

Napa River Inn & Historic Napa Mill
4.5 of 5

The breakfast at the cafe downstairs, location, deck, cleanliness, and friendly staff were great during my stay.

Napa River Inn & Historic Napa Mill
4.5 of 5

Service of housekeeping was exceptional.

Napa River Inn & Historic Napa Mill
5 of 5

The personal touches when we came home from wine tasting all day was out of this world. It's as if they knew when we were coming back! The water next to my bed was still cold when I walked in, with our drapes closed and our room completely spotless.

Napa River Inn & Historic Napa Mill
4.5 of 5

Friendliness of the staff. Convenient location. I expected it to be excellent and it was.

Napa River Inn & Historic Napa Mill
4 of 5

All of the staff were helpful and friendly. Also the location downtown right by the river was right where I wanted to be.

Napa River Inn & Historic Napa Mill
4 of 5

Very comfortable, spacious room, great view of the river.

Napa River Inn & Historic Napa Mill
4.5 of 5

The staff is so friendly and helpful and really goes the extra mile. Everyone from the bellhops to the concierge was lovely.

Napa River Inn & Historic Napa Mill
5 of 5

Comfortable room overlooking river, excellent and warm customer service.

Napa River Inn & Historic Napa Mill
5 of 5

The beautiful, immaculate room and the impeccable service.

Napa River Inn & Historic Napa Mill
5 of 5

The Concierge, Laurie, went out of her way to help. Juliette also went to great lengths to make certain our reservations for activities were made and carried out properly. Two great people.

Napa River Inn & Historic Napa Mill
5 of 5

Comfortable at home feeling. Friendly welcoming staff.

Napa River Inn & Historic Napa Mill
5 of 5

Very personal and attentive. Service and attention not possible in even the best 5 Star hotels.

Napa River Inn & Historic Napa Mill
5 of 5

My room was so comfortable and the staff was excellent - friendly, professional, and helpful when asked. You are running a first rate hotel!

Napa River Inn & Historic Napa Mill
4 of 5

Comfortable beds, fireplace and soft fluffy towels. Tea kettle was a surprise asset for us tea drinkers

Napa River Inn & Historic Napa Mill
5 of 5

Everyone was SO friendly. My friend and I absolutely loved staying at your hotel and will 100% book again!

Napa River Inn & Historic Napa Mill
4.5 of 5

Location, beauty, amenities, personnel, convenience. We are repeat guests. You are our Napa home away from home!

Napa River Inn & Historic Napa Mill
5 of 5

The people were so nice and helpful, the room was very comfortable and we loved the location!

Napa River Inn & Historic Napa Mill
5 of 5

It was a birthday celebration. I was greeted with a “happy birthday”. Then, suprised with a bottle of champagne! Wonderful.

Napa River Inn & Historic Napa Mill
4.5 of 5

Location, parking, love the Plaza rooms, always stay in the same room and feel like we're coming home when we arrive.

Napa River Inn & Historic Napa Mill
5 of 5

The level of luxury is always such a delight. And your staff is outstanding. Every single person we encountered was to friendly and welcoming. I appreciate the recognition you give returning guests. We have stayed with you many times over the years.

Napa River Inn & Historic Napa Mill
4 of 5

Bed was comfy, turn down service was a nice surprise!

Napa River Inn & Historic Napa Mill
4.5 of 5

Room was spacious and the fruit and chocolates were a nice treat!

Napa River Inn & Historic Napa Mill
4.5 of 5

Love visiting , I feel special when we visit

Napa River Inn & Historic Napa Mill
5 of 5

Everything! We had an unbelievably fantastic holiday with you all!!! Sarah was extraordinary! Professional, friendly, knowledgeable. Thank you so much!

Napa River Inn & Historic Napa Mill
5 of 5

I thought the level of customer satisfaction and friendliness was about the best I have ever experienced.

Napa River Inn & Historic Napa Mill
4.5 of 5

Helpfulness of staff from the get go. Literally as soon as booking was confirmed.

Napa River Inn & Historic Napa Mill
4.5 of 5

We love every aspect of our stay at The Napa River inn, it feels like home. Laurie Gordon is the greatest asset you have, she is beyond helpful. When we visit we feel like we are returning to see a family member. The property is immaculate and every attention to detail is noticed, and appreciated.

Napa River Inn & Historic Napa Mill
4 of 5

Large comfortable bed. Pick up available in lobby for balloon ride. Ambiance of the historic aspect of the facilities and location on the river.

Napa River Inn & Historic Napa Mill
4 of 5

Very comfortable environment, and the best restaurants walking distance.

Napa River Inn & Historic Napa Mill
4 of 5

Laurie Gordon helped me set up the entire trip, from booking room to outside tours. Amazing. I couldn't have asked for anything better. Really had a wonderful time. My 28 year old son said it was the best hotel he has ever stayed in. Will return to your Inn on my next trip to Napa. It was my first to your area.

Napa River Inn & Historic Napa Mill
5 of 5

I expected clean facilities, and they were. But the overall experience was much better than anticipated. Everything was lovely, convenient, and thoughtful. All staff went over and beyond to make us feel welcome. It was nice to have the option of room service breakfast or a credit to use at Sweeties, which we did, and enjoyed the food, service and ambiance. All the flowers and greenery were spectacular! The 2nd floor parlor came in handy for a catnap. Rooms were beautifully elegant, quiet, and comfortable.

Napa River Inn & Historic Napa Mill
4 of 5

Location was ideal. People are friendly

Napa River Inn & Historic Napa Mill
4 of 5

Loved chatting with your gardeners. They do a great job.

Napa River Inn & Historic Napa Mill
4.5 of 5

We felt our stay with you is unmatched in comparison to our many hotel stays in many cities and Europe

Napa River Inn & Historic Napa Mill
3.5 of 5

The hotel staff make the difference. They were friendly, smart and made us feel very welcome. The hotel was just what we were looking and perfect for a place like Napa.

Napa River Inn & Historic Napa Mill
5 of 5

The beautifully maintained quaint hotel paired up with superb service

Napa River Inn & Historic Napa Mill
4.5 of 5

Location, Location, Location, Concierge service - Greatttttttt! Door keys, if i have to find an improvement

Napa River Inn & Historic Napa Mill
4 of 5

Relaxing atmosphere. No stress. Room lighting can be improved.

Napa River Inn & Historic Napa Mill
4 of 5

All of the staff that we encountered were wonderful - they all cared about our stay and offered us help in expected and unexpected ways. We can't wait to get back - not only is the hotel well-located and lovely, but the staff is uniformly excellent in ways not often seen these days.

Napa River Inn & Historic Napa Mill
3.5 of 5

The extra touches everywhere...the name of our dog on the front door sign, the breakfast delivery, ORGANIC coffee!, comfortable beds and pillows, the list goes on and on. It was the best hotel stay we've had in a very long time. Truly enjoyable

Napa River Inn & Historic Napa Mill
5 of 5

The hotel and gardens were beautiful, staff was friendly and helpful. The girl at check in even sent my husband some chocolates because we were celebrating his birthday.

Napa River Inn & Historic Napa Mill
1 of 5

Location was fantastic. Rooms were private and peaceful. The housekeeping staff did a fantastic job!

Napa River Inn & Historic Napa Mill
3.5 of 5

The look, feel and comfort of the hotel and grounds - as cute and cozy as they come! The staff are outstanding - extremely helpful, friendly, prompt and courteous.

Napa River Inn & Historic Napa Mill
5 of 5

Our room was one of the most impressive we have ever stayed in! Most comfortable bed, nice view of river with windows we could crank open, enjoying the evening air. Lovely fireplace, PLENTY of amenities and OUTSTANDING housekeeping. Loved that we had a Kuerig for coffee, electric pot for tea, and adequate supplies including and down to having little containers of half and half in fridge and a fresh bottle of water each day!! Little things did not go unnoticed. I could go on and on. It was a warm and cozy retreat at the end of a long day!

Napa River Inn & Historic Napa Mill
3.5 of 5

Proximity to great restaurants. The standard rooms are very small-wish they would state the SFootage on website

Napa River Inn & Historic Napa Mill
5 of 5

The girl who checked us in made note of our anniversary and upon returning to our room that night there was a personalized card and truffles...WOW, just wow! Everyone went above and beyond to give the personal touch!

Napa River Inn & Historic Napa Mill
5 of 5

The girl who checked us in made note of our anniversary and upon returning to our room that night there was a personalized card and truffles...WOW, just wow! Everyone went above and beyond to give the personal touch!

Napa River Inn & Historic Napa Mill
4 of 5

Rooms are beautiful. Quiet. Old charm with updated amenities. Loved it there.

Napa River Inn & Historic Napa Mill
3 of 5

We found the Inn charming and full featured. Excellent staff who treated us as family and engaged with us on all aspects of our stay. The Inn is centrally located and it's river view did not disappoint.

Napa River Inn & Historic Napa Mill
3.5 of 5

On-line. Searched for haunted hotels. A little disappointed it wasn't haunted. But still a great place.

Napa River Inn & Historic Napa Mill
5 of 5

Everything about our stay was absolutely wonderful! I wish I could remember their names, but everyone was so attentive and professional. A real delight these days!

Napa River Inn & Historic Napa Mill
5 of 5

The entire experience from start to finish was 5 star! You all exceeded our expectations at every turn.

Napa River Inn & Historic Napa Mill
4.5 of 5

I was looking for a dog sitter for part of our stay and your concierge, Cynthia I think her name was, was SO helpful and even called some herself to check availability. It really made the experience that much better and took the load off!

Napa River Inn & Historic Napa Mill
5 of 5

Location combined with concierge. Were able to meet our goal of parking and exploring Napa on foot with excellent tips and even free tickets to the Blue Note from concierge.

Napa River Inn & Historic Napa Mill
4.5 of 5

Hotel professionalism. Staff was outstanding. LOVE the shuttle service. The bed was incredibly uncomfortable in room 221. The mid-part of the bed bent in when slept on.

Napa River Inn & Historic Napa Mill
5 of 5

Right in the heart of Napa. Close walking distance to downtown. Expensive.

Napa River Inn & Historic Napa Mill
5 of 5

Excellent hotel, the people, the lobby, the room, the backyard and pool...and the river walk at the back... just amazing.

Napa River Inn & Historic Napa Mill
5 of 5

Great service! They truly know what customer satisfaction really means.

Napa River Inn & Historic Napa Mill
5 of 5

This place is amazing. The service is impeccable. I love everything about this place!

Napa River Inn & Historic Napa Mill
4 of 5

Having a great conference in their Hat Hall. A little cold in there. old heritage style to everything. service is on point

Napa River Inn & Historic Napa Mill
5 of 5

Lovely establishment with great attention to detail. We stayed for my mother's birthday and they left a note and small gift in the room for her. It was so sweet! Not to mention the amazing breakfast from the local bakery, Sweetie Pies that was delivered to our room in the morning. I would definitely recommend to anyone!

Napa River Inn & Historic Napa Mill

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