Napa River Inn Customer Reviews

Loretta B.

December 1, 2019

Location, service and concierge were all great.

Linda M.

November 28, 2019

The overall experience was great. I felt pampered and the bed linen and comfort were great too.

Amanda S.

November 27, 2019

Matt A.

November 22, 2019

Staff was really nice, energetic and knew the hotel and downtown.

Janice T.

November 21, 2019

The extra perks that other hotels don't offer -- wine & fruit basket for returning guests, complimentary bottled water & wine, evening visit to provide water/ice/chocolates, breakfast in the room.

Alvaro S.

November 19, 2019

The staff was helpful and friendly.

Christen D.

November 17, 2019

The hotel staff was, by far, what I liked best about my stay. My husband broke his ankle, and the hotel staff went above and beyond to provide supportive accommodations. I can't thank them enough!

Betsy-Ann T.

November 17, 2019

Good location and ambiance.

Vickey W.

November 15, 2019

Close to shops and dining.

Terri L.

November 12, 2019

One of the most friendly, comfortable, clean, centrally located hotels I've ever been in.

Nancy S.

November 10, 2019

Quaint hotel.

Debra M.

November 10, 2019

Location was great, hotel was beautiful and staff was awesome!

Sharon S.

November 7, 2019

Room 2 is beautiful! I liked the fireplace and the river view from the private terrace.

Marsha M.

November 1, 2019

Near restaurants, very clean and nice views.

Robert R.

October 31, 2019

Linda C.

October 31, 2019

They allowed me to extend my stay each day!

Bonnie K.

October 31, 2019

Great location.

Alvin P.

October 31, 2019

Good location.

Jennifer B.

October 25, 2019

I liked every single thing about my stay, as always.

Dawn K.

October 21, 2019

Tonya S.

October 15, 2019

The staff was simply amazing - everyone was so pleasant and helpful.

Walfred T.

October 12, 2019

Service was A+

Michael B.

October 10, 2019

The service was excellent, once the room situation was resolved.

Joanne M.

October 10, 2019

Great Location.

Susan Y.

October 6, 2019

George F.

October 6, 2019

The gardens and grounds were beautiful.

William & Christine M.

October 4, 2019

We enjoyed everything, room, view, staff, location, gardens,wouldn’t stay anywhere else.

Stephanie T.

September 30, 2019

Donald D.

September 29, 2019

The location was great.

Alan W.

September 29, 2019

Location and ambiance were best.

Pamela G.

September 26, 2019

Great area to stay in. Walking distance to restaurants and shopping.

Karen J.

September 26, 2019

Warm welcome, excellent customer service and the great room.

Thomas K.

September 25, 2019

I liked the room and the ambiance of the hotel and property.

Amy W.

September 25, 2019

We LOVED the complimentary chocolates at night and how our room was organized fully after each cleaning.

Robert W.

September 23, 2019

Comfortable, convenient location

Patricia S.

September 23, 2019

Great location, breakfast and restaurants.

Jamie B.

September 23, 2019

Location

Richard L.

September 21, 2019

The feel of the place was best.

Maryann T.

September 21, 2019

I liked my room looking over the River.

Karen J.

September 19, 2019

I liked my room and the front desk staff most.

Jon T.

September 17, 2019

Great location, no problems during visit.

Jad B.

September 17, 2019

The room and view were spectacular.

Gary A.

September 17, 2019

David L.

September 15, 2019

James L.

September 13, 2019

Connie R.

September 10, 2019

It was a pleasant and luxurious experience.

Karen J

September 5, 2019

The comfortable and beautiful accommodations and views PLUS the excellent customer service and friendliness of the front desk staff and bellmen.

Marty M.

September 4, 2019

River front was beautiful.

Bryan C.

September 4, 2019

Calm and relaxing.

Donann F.

September 2, 2019

Best things were the history of room shared, bed comfort, large shower and bath, sitting area to relax!

Debbie J.

September 2, 2019

We love staying here! The staff is always so friendly and we love the room with the balcony overlooking the river with a fireplace. What more could you ask for!

Laurie D.

August 29, 2019

Location is great.

Kent M.

August 28, 2019

Dog friendly

Jerry E.

August 28, 2019

Rebecca M.

August 26, 2019

Daniel D.

August 25, 2019

Everyone we encountered were a delight to be around.

Eliane M.

August 20, 2019

What I liked best about my stay was the room.

David F.

August 15, 2019

Close to restaurants and wine tours and tastings.

Diane M.

August 16, 2019

Sara was very helpful and she exceeded my expectations.

Luke C.

August 15, 2019

Easy downtown walking,

Joyce H.

August 14, 2019

The comfort of the bed, location of hotel and friendliness of staff were the best parts of my stay.

Nancy T.

August 12, 2019

Great Location! All is perfect and charming.

Nicole K.

August 9, 2019

I enjoyed staying in the newer building.

Teresa F.

August 7, 2019

The breakfast at the cafe downstairs, location, deck, cleanliness, and friendly staff were great during my stay.

Robert P.

August 6, 2019

Service of housekeeping was exceptional.

Christina M.

August 1, 2019

The personal touches when we came home from wine tasting all day was out of this world. It's as if they knew when we were coming back! The water next to my bed was still cold when I walked in, with our drapes closed and our room completely spotless.

Susan A.

July 28, 2019

Friendliness of the staff. Convenient location. I expected it to be excellent and it was.

Rand R.

July 23, 2019

All of the staff were helpful and friendly. Also the location downtown right by the river was right where I wanted to be.

Michelle S.

July 23, 2019

Very comfortable, spacious room, great view of the river.

Sarah S.

July 22, 2019

The staff is so friendly and helpful and really goes the extra mile. Everyone from the bellhops to the concierge was lovely.

Karen J.

July 22, 2019

Comfortable room overlooking river, excellent and warm customer service.

Wendy C.

July 21, 2019

The beautiful, immaculate room and the impeccable service.

Jack K.

July 18, 2019

The Concierge, Laurie, went out of her way to help. Juliette also went to great lengths to make certain our reservations for activities were made and carried out properly. Two great people.

John D.

July 18, 2019

Comfortable at home feeling. Friendly welcoming staff.

Robert C.

July 18, 2019

Very personal and attentive. Service and attention not possible in even the best 5 Star hotels.

Sally

January 14, 2019

My room was so comfortable and the staff was excellent - friendly, professional, and helpful when asked. You are running a first rate hotel!

Ian

January 9, 2019

Comfortable beds, fireplace and soft fluffy towels. Tea kettle was a surprise asset for us tea drinkers

Christopher

January 5, 2019

Everyone was SO friendly. My friend and I absolutely loved staying at your hotel and will 100% book again!

Deborah

December 30, 2018

Location, beauty, amenities, personnel, convenience. We are repeat guests. You are our Napa home away from home!

Rick

December 29, 2018

The people were so nice and helpful, the room was very comfortable and we loved the location!

Sharon

December 16, 2018

It was a birthday celebration. I was greeted with a “happy birthday”. Then, suprised with a bottle of champagne! Wonderful.

Kathryn

December 14, 2018

Location, parking, love the Plaza rooms, always stay in the same room and feel like we're coming home when we arrive.

Maxine

December 10, 2018

The level of luxury is always such a delight. And your staff is outstanding. Every single person we encountered was to friendly and welcoming. I appreciate the recognition you give returning guests. We have stayed with you many times over the years.

Cheryl

December 1, 2018

Bed was comfy, turn down service was a nice surprise!

Michael

December 1, 2018

Room was spacious and the fruit and chocolates were a nice treat!

Robyn

November 26, 2018

Love visiting , I feel special when we visit

Ann

November 22, 2018

Everything! We had an unbelievably fantastic holiday with you all!!! Sarah was extraordinary! Professional, friendly, knowledgeable. Thank you so much!

Drew

November 8, 2018

I thought the level of customer satisfaction and friendliness was about the best I have ever experienced.

Liam

October 9, 2018

Helpfulness of staff from the get go. Literally as soon as booking was confirmed.

Mary

September 28, 2018

We love every aspect of our stay at The Napa River inn, it feels like home. Laurie Gordon is the greatest asset you have, she is beyond helpful. When we visit we feel like we are returning to see a family member. The property is immaculate and every attention to detail is noticed, and appreciated.

Robert

September 25, 2018

Large comfortable bed. Pick up available in lobby for balloon ride. Ambiance of the historic aspect of the facilities and location on the river.

Susan

September 24, 2018

Very comfortable environment, and the best restaurants walking distance.

Bill

September 3, 2018

Laurie Gordon helped me set up the entire trip, from booking room to outside tours. Amazing. I couldn't have asked for anything better. Really had a wonderful time. My 28 year old son said it was the best hotel he has ever stayed in. Will return to your Inn on my next trip to Napa. It was my first to your area.

Lynda

August 30, 2018

I expected clean facilities, and they were. But the overall experience was much better than anticipated. Everything was lovely, convenient, and thoughtful. All staff went over and beyond to make us feel welcome. It was nice to have the option of room service breakfast or a credit to use at Sweeties, which we did, and enjoyed the food, service and ambiance. All the flowers and greenery were spectacular! The 2nd floor parlor came in handy for a catnap. Rooms were beautifully elegant, quiet, and comfortable.

Paula

August 28, 2018

Location was ideal. People are friendly

Thomas

August 28, 2018

Loved chatting with your gardeners. They do a great job.

David

August 26, 2018

We felt our stay with you is unmatched in comparison to our many hotel stays in many cities and Europe

Guillermo

August 4, 2018

The hotel staff make the difference. They were friendly, smart and made us feel very welcome. The hotel was just what we were looking and perfect for a place like Napa.

Michelle

August 4, 2018

The beautifully maintained quaint hotel paired up with superb service

Lewis

August 3, 2018

Location, Location, Location, Concierge service - Greatttttttt! Door keys, if i have to find an improvement

Donna

August 2, 2018

Relaxing atmosphere. No stress. Room lighting can be improved.

Jonathan

August 1, 2018

All of the staff that we encountered were wonderful - they all cared about our stay and offered us help in expected and unexpected ways. We can't wait to get back - not only is the hotel well-located and lovely, but the staff is uniformly excellent in ways not often seen these days.

Thomas

July 27, 2018

The extra touches everywhere...the name of our dog on the front door sign, the breakfast delivery, ORGANIC coffee!, comfortable beds and pillows, the list goes on and on. It was the best hotel stay we've had in a very long time. Truly enjoyable

Sue

July 29, 2018

The hotel and gardens were beautiful, staff was friendly and helpful. The girl at check in even sent my husband some chocolates because we were celebrating his birthday.

Jacqueline

July 18, 2018

Location was fantastic. Rooms were private and peaceful. The housekeeping staff did a fantastic job!

Frank

July 16, 2018

The look, feel and comfort of the hotel and grounds - as cute and cozy as they come! The staff are outstanding - extremely helpful, friendly, prompt and courteous.

Brian D.

June 11, 2018

Our room was one of the most impressive we have ever stayed in! Most comfortable bed, nice view of river with windows we could crank open, enjoying the evening air. Lovely fireplace, PLENTY of amenities and OUTSTANDING housekeeping. Loved that we had a Kuerig for coffee, electric pot for tea, and adequate supplies including and down to having little containers of half and half in fridge and a fresh bottle of water each day!! Little things did not go unnoticed. I could go on and on. It was a warm and cozy retreat at the end of a long day!

Robert

May 28, 2018

Proximity to great restaurants. The standard rooms are very small-wish they would state the SFootage on website

Heather

May 28, 2018

The girl who checked us in made note of our anniversary and upon returning to our room that night there was a personalized card and truffles...WOW, just wow! Everyone went above and beyond to give the personal touch!

Heather V.

May 28, 2018

The girl who checked us in made note of our anniversary and upon returning to our room that night there was a personalized card and truffles...WOW, just wow! Everyone went above and beyond to give the personal touch!

Mary

April 30, 2018

Rooms are beautiful. Quiet. Old charm with updated amenities. Loved it there.

James

April 23, 2018

We found the Inn charming and full featured. Excellent staff who treated us as family and engaged with us on all aspects of our stay. The Inn is centrally located and it's river view did not disappoint.

Michelle

April 23, 2018

On-line. Searched for haunted hotels. A little disappointed it wasn't haunted. But still a great place.

Sandy

April 17, 2018

Everything about our stay was absolutely wonderful! I wish I could remember their names, but everyone was so attentive and professional. A real delight these days!

Jennifer

March 31, 2018

The entire experience from start to finish was 5 star! You all exceeded our expectations at every turn.

L. D.

March 24, 2018

I was looking for a dog sitter for part of our stay and your concierge, Cynthia I think her name was, was SO helpful and even called some herself to check availability. It really made the experience that much better and took the load off!

J.M

March 22, 2018

Location combined with concierge. Were able to meet our goal of parking and exploring Napa on foot with excellent tips and even free tickets to the Blue Note from concierge.

Mark O.

March 8, 2018

Hotel professionalism. Staff was outstanding. LOVE the shuttle service. The bed was incredibly uncomfortable in room 221. The mid-part of the bed bent in when slept on.

Brian J.

March 1, 2018

Right in the heart of Napa. Close walking distance to downtown. Expensive.

Omar S.

February 22, 2018

Excellent hotel, the people, the lobby, the room, the backyard and pool...and the river walk at the back... just amazing.

Jeana L.

February 15, 2018

Great service! They truly know what customer satisfaction really means.

Janet P.

February 1, 2018

This place is amazing. The service is impeccable. I love everything about this place!

Steven R.

January 17, 2018

Having a great conference in their Hat Hall. A little cold in there. old heritage style to everything. service is on point

Jazmine A.

January 5, 2018

Lovely establishment with great attention to detail. We stayed for my mother's birthday and they left a note and small gift in the room for her. It was so sweet! Not to mention the amazing breakfast from the local bakery, Sweetie Pies that was delivered to our room in the morning. I would definitely recommend to anyone!