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Guest Reviews
In This Section
Napa River Inn Customer Reviews
Read some of the top comments from our guests.
Submit a review, if you are a past or current guest of the Inn!
Christina M.
August 1, 2019
5 of 5
The personal touches when we came home from wine tasting all day was out of this world. It's as if they knew when we were coming back! The water next to my bed was still cold when I walked in, with our drapes closed and our room completely spotless.
Napa River Inn & Historic Napa Mill
Susan A.
July 28, 2019
4.5 of 5
Friendliness of the staff. Convenient location. I expected it to be excellent and it was.
Napa River Inn & Historic Napa Mill
Rand R.
July 23, 2019
4 of 5
All of the staff were helpful and friendly. Also the location downtown right by the river was right where I wanted to be.
Napa River Inn & Historic Napa Mill
Michelle S.
July 23, 2019
4 of 5
Very comfortable, spacious room, great view of the river.
Napa River Inn & Historic Napa Mill
Sarah S.
July 22, 2019
4.5 of 5
The staff is so friendly and helpful and really goes the extra mile. Everyone from the bellhops to the concierge was lovely.
Napa River Inn & Historic Napa Mill
Karen J.
July 22, 2019
5 of 5
Comfortable room overlooking river, excellent and warm customer service.
Napa River Inn & Historic Napa Mill
Wendy C.
July 21, 2019
5 of 5
The beautiful, immaculate room and the impeccable service.
Napa River Inn & Historic Napa Mill
Jack K.
July 18, 2019
5 of 5
The Concierge, Laurie, went out of her way to help. Juliette also went to great lengths to make certain our reservations for activities were made and carried out properly. Two great people.
Napa River Inn & Historic Napa Mill
John D.
July 18, 2019
5 of 5
Comfortable at home feeling. Friendly welcoming staff.
Napa River Inn & Historic Napa Mill
Robert C.
July 18, 2019
5 of 5
Very personal and attentive. Service and attention not possible in even the best 5 Star hotels.
Napa River Inn & Historic Napa Mill
Sally
January 14, 2019
5 of 5
My room was so comfortable and the staff was excellent - friendly, professional, and helpful when asked. You are running a first rate hotel!
Napa River Inn & Historic Napa Mill
Ian
January 9, 2019
4 of 5
Comfortable beds, fireplace and soft fluffy towels. Tea kettle was a surprise asset for us tea drinkers
Napa River Inn & Historic Napa Mill
Christopher
January 5, 2019
5 of 5
Everyone was SO friendly. My friend and I absolutely loved staying at your hotel and will 100% book again!
Napa River Inn & Historic Napa Mill
Deborah
December 30, 2018
4.5 of 5
Location, beauty, amenities, personnel, convenience. We are repeat guests. You are our Napa home away from home!
Napa River Inn & Historic Napa Mill
Rick
December 29, 2018
5 of 5
The people were so nice and helpful, the room was very comfortable and we loved the location!
Napa River Inn & Historic Napa Mill
Sharon
December 16, 2018
5 of 5
It was a birthday celebration. I was greeted with a “happy birthday”. Then, suprised with a bottle of champagne! Wonderful.
Napa River Inn & Historic Napa Mill
Kathryn
December 14, 2018
4.5 of 5
Location, parking, love the Plaza rooms, always stay in the same room and feel like we're coming home when we arrive.
Napa River Inn & Historic Napa Mill
Maxine
December 10, 2018
5 of 5
The level of luxury is always such a delight. And your staff is outstanding. Every single person we encountered was to friendly and welcoming. I appreciate the recognition you give returning guests. We have stayed with you many times over the years.
Napa River Inn & Historic Napa Mill
Cheryl
December 1, 2018
4 of 5
Bed was comfy, turn down service was a nice surprise!
Napa River Inn & Historic Napa Mill
Michael
December 1, 2018
4.5 of 5
Room was spacious and the fruit and chocolates were a nice treat!
Napa River Inn & Historic Napa Mill
Robyn
November 26, 2018
4.5 of 5
Love visiting , I feel special when we visit
Napa River Inn & Historic Napa Mill
Ann
November 22, 2018
5 of 5
Everything! We had an unbelievably fantastic holiday with you all!!! Sarah was extraordinary! Professional, friendly, knowledgeable. Thank you so much!
Napa River Inn & Historic Napa Mill
Drew
November 8, 2018
5 of 5
I thought the level of customer satisfaction and friendliness was about the best I have ever experienced.
Napa River Inn & Historic Napa Mill
Liam
October 9, 2018
4.5 of 5
Helpfulness of staff from the get go. Literally as soon as booking was confirmed.
Napa River Inn & Historic Napa Mill
Mary
September 28, 2018
4.5 of 5
We love every aspect of our stay at The Napa River inn, it feels like home. Laurie Gordon is the greatest asset you have, she is beyond helpful. When we visit we feel like we are returning to see a family member. The property is immaculate and every attention to detail is noticed, and appreciated.
Napa River Inn & Historic Napa Mill
Robert
September 25, 2018
4 of 5
Large comfortable bed. Pick up available in lobby for balloon ride. Ambiance of the historic aspect of the facilities and location on the river.
Napa River Inn & Historic Napa Mill
Susan
September 24, 2018
4 of 5
Very comfortable environment, and the best restaurants walking distance.
Napa River Inn & Historic Napa Mill
Bill
September 3, 2018
4 of 5
Laurie Gordon helped me set up the entire trip, from booking room to outside tours. Amazing. I couldn't have asked for anything better. Really had a wonderful time. My 28 year old son said it was the best hotel he has ever stayed in. Will return to your Inn on my next trip to Napa. It was my first to your area.
Napa River Inn & Historic Napa Mill
Lynda
August 30, 2018
5 of 5
I expected clean facilities, and they were. But the overall experience was much better than anticipated. Everything was lovely, convenient, and thoughtful. All staff went over and beyond to make us feel welcome. It was nice to have the option of room service breakfast or a credit to use at Sweeties, which we did, and enjoyed the food, service and ambiance. All the flowers and greenery were spectacular! The 2nd floor parlor came in handy for a catnap. Rooms were beautifully elegant, quiet, and comfortable.
Napa River Inn & Historic Napa Mill
Paula
August 28, 2018
4 of 5
Location was ideal. People are friendly
Napa River Inn & Historic Napa Mill
Thomas
August 28, 2018
4 of 5
Loved chatting with your gardeners. They do a great job.
Napa River Inn & Historic Napa Mill
David
August 26, 2018
4.5 of 5
We felt our stay with you is unmatched in comparison to our many hotel stays in many cities and Europe
Napa River Inn & Historic Napa Mill
Guillermo
August 4, 2018
3.5 of 5
The hotel staff make the difference. They were friendly, smart and made us feel very welcome. The hotel was just what we were looking and perfect for a place like Napa.
Napa River Inn & Historic Napa Mill
Michelle
August 4, 2018
5 of 5
The beautifully maintained quaint hotel paired up with superb service
Napa River Inn & Historic Napa Mill
Lewis
August 3, 2018
4.5 of 5
Location, Location, Location, Concierge service - Greatttttttt! Door keys, if i have to find an improvement
Napa River Inn & Historic Napa Mill
Donna
August 2, 2018
4 of 5
Relaxing atmosphere. No stress. Room lighting can be improved.
Napa River Inn & Historic Napa Mill
Jonathan
August 1, 2018
4 of 5
All of the staff that we encountered were wonderful - they all cared about our stay and offered us help in expected and unexpected ways. We can't wait to get back - not only is the hotel well-located and lovely, but the staff is uniformly excellent in ways not often seen these days.
Napa River Inn & Historic Napa Mill
Thomas
July 27, 2018
3.5 of 5
The extra touches everywhere...the name of our dog on the front door sign, the breakfast delivery, ORGANIC coffee!, comfortable beds and pillows, the list goes on and on. It was the best hotel stay we've had in a very long time. Truly enjoyable
Napa River Inn & Historic Napa Mill
Sue
July 29, 2018
5 of 5
The hotel and gardens were beautiful, staff was friendly and helpful. The girl at check in even sent my husband some chocolates because we were celebrating his birthday.
Napa River Inn & Historic Napa Mill
Jacqueline
July 18, 2018
1 of 5
Location was fantastic. Rooms were private and peaceful. The housekeeping staff did a fantastic job!
Napa River Inn & Historic Napa Mill
Frank
July 16, 2018
3.5 of 5
The look, feel and comfort of the hotel and grounds - as cute and cozy as they come! The staff are outstanding - extremely helpful, friendly, prompt and courteous.
Napa River Inn & Historic Napa Mill
Brian D.
June 11, 2018
5 of 5
Our room was one of the most impressive we have ever stayed in! Most comfortable bed, nice view of river with windows we could crank open, enjoying the evening air. Lovely fireplace, PLENTY of amenities and OUTSTANDING housekeeping. Loved that we had a Kuerig for coffee, electric pot for tea, and adequate supplies including and down to having little containers of half and half in fridge and a fresh bottle of water each day!! Little things did not go unnoticed. I could go on and on. It was a warm and cozy retreat at the end of a long day!
Napa River Inn & Historic Napa Mill
Robert
May 28, 2018
3.5 of 5
Proximity to great restaurants. The standard rooms are very small-wish they would state the SFootage on website
Napa River Inn & Historic Napa Mill
Heather
May 28, 2018
5 of 5
The girl who checked us in made note of our anniversary and upon returning to our room that night there was a personalized card and truffles...WOW, just wow! Everyone went above and beyond to give the personal touch!
Napa River Inn & Historic Napa Mill
Heather V.
May 28, 2018
5 of 5
The girl who checked us in made note of our anniversary and upon returning to our room that night there was a personalized card and truffles...WOW, just wow! Everyone went above and beyond to give the personal touch!
Napa River Inn & Historic Napa Mill
Mary
April 30, 2018
4 of 5
Rooms are beautiful. Quiet. Old charm with updated amenities. Loved it there.
Napa River Inn & Historic Napa Mill
James
April 23, 2018
3 of 5
We found the Inn charming and full featured. Excellent staff who treated us as family and engaged with us on all aspects of our stay. The Inn is centrally located and it's river view did not disappoint.
Napa River Inn & Historic Napa Mill
Michelle
April 23, 2018
3.5 of 5
On-line. Searched for haunted hotels. A little disappointed it wasn't haunted. But still a great place.
Napa River Inn & Historic Napa Mill
Sandy
April 17, 2018
5 of 5
Everything about our stay was absolutely wonderful! I wish I could remember their names, but everyone was so attentive and professional. A real delight these days!
Napa River Inn & Historic Napa Mill
Jennifer
March 31, 2018
5 of 5
The entire experience from start to finish was 5 star! You all exceeded our expectations at every turn.
Napa River Inn & Historic Napa Mill
L. D.
March 24, 2018
4.5 of 5
I was looking for a dog sitter for part of our stay and your concierge, Cynthia I think her name was, was SO helpful and even called some herself to check availability. It really made the experience that much better and took the load off!
Napa River Inn & Historic Napa Mill
J.M
March 22, 2018
5 of 5
Location combined with concierge. Were able to meet our goal of parking and exploring Napa on foot with excellent tips and even free tickets to the Blue Note from concierge.
Napa River Inn & Historic Napa Mill
Mark O.
March 8, 2018
4.5 of 5
Hotel professionalism. Staff was outstanding. LOVE the shuttle service. The bed was incredibly uncomfortable in room 221. The mid-part of the bed bent in when slept on.
Napa River Inn & Historic Napa Mill
Brian J.
March 1, 2018
5 of 5
Right in the heart of Napa. Close walking distance to downtown. Expensive.
Napa River Inn & Historic Napa Mill
Omar S.
February 22, 2018
5 of 5
Excellent hotel, the people, the lobby, the room, the backyard and pool...and the river walk at the back... just amazing.
Napa River Inn & Historic Napa Mill
Jeana L.
February 15, 2018
5 of 5
Great service! They truly know what customer satisfaction really means.
Napa River Inn & Historic Napa Mill
Janet P.
February 1, 2018
5 of 5
This place is amazing. The service is impeccable. I love everything about this place!
Napa River Inn & Historic Napa Mill
Steven R.
January 17, 2018
4 of 5
Having a great conference in their Hat Hall. A little cold in there. old heritage style to everything. service is on point
Napa River Inn & Historic Napa Mill
Jazmine A.
January 5, 2018
5 of 5
Lovely establishment with great attention to detail. We stayed for my mother's birthday and they left a note and small gift in the room for her. It was so sweet! Not to mention the amazing breakfast from the local bakery, Sweetie Pies that was delivered to our room in the morning. I would definitely recommend to anyone!
Napa River Inn & Historic Napa Mill
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500 Main St, Napa, Ca
reservations@napariverinn.com
877.251.8500