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Read some of the top comments from our guests.
Submit a review, if you are a past or current guest of the Inn!
Location, service and concierge were all great.
The overall experience was great. I felt pampered and the bed linen and comfort were great too.
Staff was really nice, energetic and knew the hotel and downtown.
The extra perks that other hotels don't offer -- wine & fruit basket for returning guests, complimentary bottled water & wine, evening visit to provide water/ice/chocolates, breakfast in the room.
The staff was helpful and friendly.
The hotel staff was, by far, what I liked best about my stay. My husband broke his ankle, and the hotel staff went above and beyond to provide supportive accommodations. I can't thank them enough!
Good location and ambiance.
Close to shops and dining.
One of the most friendly, comfortable, clean, centrally located hotels I've ever been in.
Quaint hotel.
Location was great, hotel was beautiful and staff was awesome!
Room 2 is beautiful! I liked the fireplace and the river view from the private terrace.
Near restaurants, very clean and nice views.
They allowed me to extend my stay each day!
Great location.
Good location.
I liked every single thing about my stay, as always.
The staff was simply amazing - everyone was so pleasant and helpful.
Service was A+
The service was excellent, once the room situation was resolved.
Great Location.
The gardens and grounds were beautiful.
We enjoyed everything, room, view, staff, location, gardens,wouldn’t stay anywhere else.
The location was great.
Location and ambiance were best.
Great area to stay in. Walking distance to restaurants and shopping.
Warm welcome, excellent customer service and the great room.
I liked the room and the ambiance of the hotel and property.
We LOVED the complimentary chocolates at night and how our room was organized fully after each cleaning.
Comfortable, convenient location
Great location, breakfast and restaurants.
Location
The feel of the place was best.
I liked my room looking over the River.
I liked my room and the front desk staff most.
Great location, no problems during visit.
The room and view were spectacular.
It was a pleasant and luxurious experience.
The comfortable and beautiful accommodations and views PLUS the excellent customer service and friendliness of the front desk staff and bellmen.
River front was beautiful.
Calm and relaxing.
Best things were the history of room shared, bed comfort, large shower and bath, sitting area to relax!
We love staying here! The staff is always so friendly and we love the room with the balcony overlooking the river with a fireplace. What more could you ask for!
Location is great.
Dog friendly
Everyone we encountered were a delight to be around.
What I liked best about my stay was the room.
Close to restaurants and wine tours and tastings.
Sara was very helpful and she exceeded my expectations.
Easy downtown walking,
The comfort of the bed, location of hotel and friendliness of staff were the best parts of my stay.
Great Location! All is perfect and charming.
I enjoyed staying in the newer building.
The breakfast at the cafe downstairs, location, deck, cleanliness, and friendly staff were great during my stay.
Service of housekeeping was exceptional.
The personal touches when we came home from wine tasting all day was out of this world. It's as if they knew when we were coming back! The water next to my bed was still cold when I walked in, with our drapes closed and our room completely spotless.
Friendliness of the staff. Convenient location. I expected it to be excellent and it was.
All of the staff were helpful and friendly. Also the location downtown right by the river was right where I wanted to be.
Very comfortable, spacious room, great view of the river.
The staff is so friendly and helpful and really goes the extra mile. Everyone from the bellhops to the concierge was lovely.
Comfortable room overlooking river, excellent and warm customer service.
The beautiful, immaculate room and the impeccable service.
The Concierge, Laurie, went out of her way to help. Juliette also went to great lengths to make certain our reservations for activities were made and carried out properly. Two great people.
Comfortable at home feeling. Friendly welcoming staff.
Very personal and attentive. Service and attention not possible in even the best 5 Star hotels.
My room was so comfortable and the staff was excellent - friendly, professional, and helpful when asked. You are running a first rate hotel!
Comfortable beds, fireplace and soft fluffy towels. Tea kettle was a surprise asset for us tea drinkers
Everyone was SO friendly. My friend and I absolutely loved staying at your hotel and will 100% book again!
Location, beauty, amenities, personnel, convenience. We are repeat guests. You are our Napa home away from home!
The people were so nice and helpful, the room was very comfortable and we loved the location!
It was a birthday celebration. I was greeted with a “happy birthday”. Then, suprised with a bottle of champagne! Wonderful.
Location, parking, love the Plaza rooms, always stay in the same room and feel like we're coming home when we arrive.
The level of luxury is always such a delight. And your staff is outstanding. Every single person we encountered was to friendly and welcoming. I appreciate the recognition you give returning guests. We have stayed with you many times over the years.
Bed was comfy, turn down service was a nice surprise!
Room was spacious and the fruit and chocolates were a nice treat!
Love visiting , I feel special when we visit
Everything! We had an unbelievably fantastic holiday with you all!!! Sarah was extraordinary! Professional, friendly, knowledgeable. Thank you so much!
I thought the level of customer satisfaction and friendliness was about the best I have ever experienced.
Helpfulness of staff from the get go. Literally as soon as booking was confirmed.
We love every aspect of our stay at The Napa River inn, it feels like home. Laurie Gordon is the greatest asset you have, she is beyond helpful. When we visit we feel like we are returning to see a family member. The property is immaculate and every attention to detail is noticed, and appreciated.
Large comfortable bed. Pick up available in lobby for balloon ride. Ambiance of the historic aspect of the facilities and location on the river.
Very comfortable environment, and the best restaurants walking distance.
Laurie Gordon helped me set up the entire trip, from booking room to outside tours. Amazing. I couldn't have asked for anything better. Really had a wonderful time. My 28 year old son said it was the best hotel he has ever stayed in. Will return to your Inn on my next trip to Napa. It was my first to your area.
I expected clean facilities, and they were. But the overall experience was much better than anticipated. Everything was lovely, convenient, and thoughtful. All staff went over and beyond to make us feel welcome. It was nice to have the option of room service breakfast or a credit to use at Sweeties, which we did, and enjoyed the food, service and ambiance. All the flowers and greenery were spectacular! The 2nd floor parlor came in handy for a catnap. Rooms were beautifully elegant, quiet, and comfortable.
Location was ideal. People are friendly
Loved chatting with your gardeners. They do a great job.
We felt our stay with you is unmatched in comparison to our many hotel stays in many cities and Europe
The hotel staff make the difference. They were friendly, smart and made us feel very welcome. The hotel was just what we were looking and perfect for a place like Napa.
The beautifully maintained quaint hotel paired up with superb service
Location, Location, Location, Concierge service - Greatttttttt! Door keys, if i have to find an improvement
Relaxing atmosphere. No stress. Room lighting can be improved.
All of the staff that we encountered were wonderful - they all cared about our stay and offered us help in expected and unexpected ways. We can't wait to get back - not only is the hotel well-located and lovely, but the staff is uniformly excellent in ways not often seen these days.
The extra touches everywhere...the name of our dog on the front door sign, the breakfast delivery, ORGANIC coffee!, comfortable beds and pillows, the list goes on and on. It was the best hotel stay we've had in a very long time. Truly enjoyable
The hotel and gardens were beautiful, staff was friendly and helpful. The girl at check in even sent my husband some chocolates because we were celebrating his birthday.
Location was fantastic. Rooms were private and peaceful. The housekeeping staff did a fantastic job!
The look, feel and comfort of the hotel and grounds - as cute and cozy as they come! The staff are outstanding - extremely helpful, friendly, prompt and courteous.
Our room was one of the most impressive we have ever stayed in! Most comfortable bed, nice view of river with windows we could crank open, enjoying the evening air. Lovely fireplace, PLENTY of amenities and OUTSTANDING housekeeping. Loved that we had a Kuerig for coffee, electric pot for tea, and adequate supplies including and down to having little containers of half and half in fridge and a fresh bottle of water each day!! Little things did not go unnoticed. I could go on and on. It was a warm and cozy retreat at the end of a long day!
Proximity to great restaurants. The standard rooms are very small-wish they would state the SFootage on website
The girl who checked us in made note of our anniversary and upon returning to our room that night there was a personalized card and truffles...WOW, just wow! Everyone went above and beyond to give the personal touch!
The girl who checked us in made note of our anniversary and upon returning to our room that night there was a personalized card and truffles...WOW, just wow! Everyone went above and beyond to give the personal touch!
Rooms are beautiful. Quiet. Old charm with updated amenities. Loved it there.
We found the Inn charming and full featured. Excellent staff who treated us as family and engaged with us on all aspects of our stay. The Inn is centrally located and it's river view did not disappoint.
On-line. Searched for haunted hotels. A little disappointed it wasn't haunted. But still a great place.
Everything about our stay was absolutely wonderful! I wish I could remember their names, but everyone was so attentive and professional. A real delight these days!
The entire experience from start to finish was 5 star! You all exceeded our expectations at every turn.
I was looking for a dog sitter for part of our stay and your concierge, Cynthia I think her name was, was SO helpful and even called some herself to check availability. It really made the experience that much better and took the load off!
Location combined with concierge. Were able to meet our goal of parking and exploring Napa on foot with excellent tips and even free tickets to the Blue Note from concierge.
Hotel professionalism. Staff was outstanding. LOVE the shuttle service. The bed was incredibly uncomfortable in room 221. The mid-part of the bed bent in when slept on.
Right in the heart of Napa. Close walking distance to downtown. Expensive.
Excellent hotel, the people, the lobby, the room, the backyard and pool...and the river walk at the back... just amazing.
Great service! They truly know what customer satisfaction really means.
This place is amazing. The service is impeccable. I love everything about this place!
Having a great conference in their Hat Hall. A little cold in there. old heritage style to everything. service is on point
Lovely establishment with great attention to detail. We stayed for my mother's birthday and they left a note and small gift in the room for her. It was so sweet! Not to mention the amazing breakfast from the local bakery, Sweetie Pies that was delivered to our room in the morning. I would definitely recommend to anyone!
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