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Frequently Asked Questions
Here's just a quick list of some of the most popular questions we get asked.
A: At Napa River Inn, we strive to provide a luxurious and comfortable experience with a wide range of services and amenities, including:
- Informed and energetic concierge staff: Our knowledgeable concierge team is here to assist you with recommendations, reservations, and any other needs during your stay.
- Walking distance to local boutiques, restaurants, and wine tasting rooms: Explore the vibrant local area, just steps from your room.
- Full-service day spa: Indulge in relaxation and rejuvenation at our on-site spa, offering a variety of treatments.
- Free parking: Complimentary parking is available for all guests.
- Fully-equipped conference, meeting, and banquet rooms: Perfect for business events, meetings, and special occasions.
- Complete catering services: Enjoy gourmet catering for your events, tailored to your preferences.
- Gourmet market and wine shop: Discover local delicacies and fine wines at our on-site market and wine shop.
- Gift Shop: Pick up a souvenir or essentials at our gift shop.
- Wi-Fi access throughout the property: Stay connected with complimentary high-speed Wi-Fi, available in-room and across the property.
A: Yes, Napa River Inn offers wine shipping services for their guests. You can arrange to have your wine purchases shipped directly from the hotel. It's a convenient option if you've been wine tasting in the area and want to send bottles home. Be sure to check with the front desk for specific details, such as shipping costs, restrictions, and how to prepare your wine for shipping.
A: Our rooms are thoughtfully designed to ensure your comfort and convenience, featuring:
- NV Organics bath products: Enjoy luxurious bath amenities crafted by Jeanette O’Gallagher from The Spa at Napa River Inn.
- Lighted make-up mirror with magnification: Perfect for getting ready with precision.
- Down pillows and extra cotton blankets: Sleep comfortably with our plush bedding, including non-allergenic pillow options.
- Plush terry robes: Wrap yourself in comfort with our soft, cozy robes.
- Refrigerator with complimentary water and creamer: Keep your beverages cool with a stocked in-room refrigerator.
- In-room gourmet coffee and tea with Keurig coffee makers: Brew your favorite drinks with ease.
- Same day dry cleaning and laundry: Available Monday through Friday for your convenience.
- Irons, ironing boards, hair dryers, nightlights, and make-up mirrors: All the essentials are at your fingertips.
A: Our rooms are equipped with the latest technology to enhance your stay, including:
- Bluetooth-enabled CD clock radios with USB charging ports: Enjoy your music and charge your devices easily.
- MP3 players with iPod docking station: Listen to your favorite tunes.
- Two direct-dial telephones with voicemail and two-line data and voice ports: Stay connected with ease.
- Complimentary wireless high-speed Internet access: Surf the web with our high-speed Wi-Fi.
- Flat panel HD TV with HD channels and pay-per-view: Enjoy a wide selection of entertainment options.
- Individual climate-control systems: Adjust the temperature to your liking.
A: We are committed to ensuring that all guests have a comfortable stay with the following accessibility features:
- Telephone with Visual Call Alert: Free portable equipment provided by the hotel.
- Visual Alarm: Free portable equipment available for guests.
- Communication Kits: Includes TTY machine, strobe light, and visual door knocker.
- Power Outlets within 4” of Telephone: Accessible power outlets for convenience.
- Accessible Table/Desk Height: Tables and desks with knee space of 27” (width) and 34" (height).
- Hearing Impaired Light Alerts: Free portable equipment provided by the hotel.
- Push Button Light/Lamp Control: Easy-to-use controls for lights and lamps.
- Lowered Drapery Control: Accessible with a 36” clear path within reach.
- Lowered Closet Bars and Shelving: Designed for ease of access.
- Multi-Level Door Viewers: Multiple levels for optimal visibility.
- Accessible Path of Travel Around Beds: Ensuring ease of movement around the room.
- Roll-in Showers: Available for ease of use.
- Insulated Drain and Water Pipes Under Sink: For safety and comfort.
- Toilet Grab Bars: Installed for support and stability.
- Lowered Towel Hooks and Racks: Conveniently placed for easy access.
- Shower Seat: Available upon request.
- Removable Shower Head: Adjustable and easy to use.
- Lower Mirrors and Hand-held Shower Wand: Designed for accessibility.
- Grab Bars at Tub with Tub Seat: Additional support while bathing.
- Raised Toilet Seat: Available for comfort.
- Fresh pastries from Sweetie Pie's Bakery: Delivered daily to your room from this award-winning bakery.
- Pets welcome: VIP Pet Service available at $50.00 per night, with a 2-pet maximum.
- All rooms are non-smoking: Enjoy a fresh and clean environment.
- Bicycles to borrow: Explore the neighborhood with our bicycles (small fee applies).
A: Some of our room types offer balconies, patios, and scenic river views. To ensure your room meets your preferences, please ask your reservation agent about the specific room type when booking your reservation.
The room views at Napa River Inn vary depending on the room category you book. Some rooms offer scenic views of the Napa River, while others might have views of the surrounding historic buildings or the charming hotel courtyard. If a specific view is important to you, it’s best to request a room with a river view when booking or check with the hotel directly to confirm the view from your reserved room.
A: Our Inn is located in the heart of Downtown Napa, making it just a short walk to a variety of great restaurants, wine tasting rooms, shopping, and local attractions like the Wine Train and Oxbow Public Market. You’ll have easy access to all that downtown Napa has to offer right from our doorstep.
A: Napa River Inn is conveniently located about five blocks away from the Wine Train, making it an easy and enjoyable walk for our guests.
The Napa River Inn is located very close to the Napa Valley Wine Train station, approximately a 5-minute walk. The Wine Train station is situated at 1275 McKinstry Street, while the Napa River Inn is located at 500 Main Street in the Historic Napa Mill. The proximity makes it convenient for guests at the Napa River Inn to enjoy a Wine Train experience without needing additional transportation.
A: While our day spa specializes in massages and facials, our Concierge staff can recommend nearby nail salons for manicures and pedicures.
The Spa at Napa River Inn does not offer manicures and pedicures. Their services focus on massages, facials, body treatments, and wellness therapies that use organic and locally sourced ingredients. If you're looking for nail services, you might want to explore other local spas or salons in Napa.
A: No, our hotel does not have a pool, hot tub, or sauna. However, we do offer a full-service day spa for your relaxation and wellness needs.
The Napa River Inn does not have a pool, hot tub, or sauna. The hotel focuses on providing a luxurious boutique experience with amenities like The Spa at Napa River Inn, but it does not include these specific features.
A:Many wineries near Napa River Inn do require appointments, especially for tastings, tours, and special experiences. This is particularly true for smaller, boutique wineries or those that offer more personalized or exclusive experiences. However, some larger wineries may allow walk-ins or have open tasting hours.
To ensure a smooth visit and guarantee availability, it's recommended to check with the specific wineries you're interested in and make appointments in advance, especially during peak tourist seasons.
A: Yes, Napa River Inn offers a fitness center for guests. The gym is equipped with a variety of exercise equipment, including cardio machines and free weights, allowing guests to maintain their fitness routines during their stay.
A: Napa River Inn can arrange private guided wine tours for guests, tailored to your preferences. These tours often include visits to top wineries, guided tastings, and behind-the-scenes experiences. The concierge can assist with booking and customizing your tour.
A: Luggage storage is available at Napa River Inn both before check-in and after check-out. Guests can securely store their belongings and enjoy exploring the area without the burden of their luggage.
A: Check-out at Napa River Inn is a straightforward process. Guests can either check out at the front desk or use express check-out services. Be sure to settle any outstanding charges and return your room key before departure.
A: Napa River Inn often recommends nearby restaurants that feature live music and entertainment. Some popular options include Silo’s, located right at the Historic Napa Mill, which offers a vibrant atmosphere with live music, and other downtown Napa venues known for their entertainment offerings. The concierge can provide up-to-date recommendations based on your preferences.
A: While Napa River Inn does not offer a dedicated shuttle service, the concierge can assist in arranging transportation to local attractions, whether through private car services, taxis, or ride-sharing options.
A: Napa River Inn partners with a variety of local wedding vendors and planners, offering guests access to trusted professionals for everything from floral arrangements to photography and event planning. These partnerships help ensure your wedding is as seamless and beautiful as possible.
A: Napa River Inn offers catering services for weddings and large events, providing a range of menu options that can be tailored to suit your tastes and dietary requirements. The hotel's catering team works closely with you to create a memorable dining experience for your special day.
A: Napa River Inn offers beautiful outdoor spaces suitable for wedding ceremonies and receptions. These spaces provide a picturesque backdrop for your special day, with the charm of historic Napa and the convenience of being close to downtown.
A: To book a room block for a large group at Napa River Inn, contact the hotel's sales team to discuss your needs and preferred dates. The team will assist in securing a block of rooms at a special group rate and provide you with a contract outlining the terms and conditions.
A: Napa River Inn regularly updates its special offers and packages, which may include seasonal discounts, spa and dining packages, or exclusive deals on accommodations. For the latest information, check the hotel’s website or contact the reservations team directly.
A: The Historic Napa Mill is a landmark building that dates back to the 1800s and is an integral part of Napa River Inn. It houses a variety of shops, restaurants, and entertainment venues, creating a vibrant community hub for guests and locals alike. Napa River Inn is located within this historic complex, offering guests a unique blend of history and modern luxury.
A: Top attractions near Napa River Inn include the Oxbow Public Market, the Napa Valley Wine Train, Downtown Napa Art Walk, and numerous world-class wineries. Guests can also explore nearby parks, historic sites, and cultural venues, all within a short distance from the hotel.
A: Napa River Inn offers discounts for AAA, AARP, and military members. These discounts provide value to eligible guests, making it more affordable to enjoy a luxurious stay in Napa. Be sure to mention your membership when booking to receive the applicable discount.
A: The cancellation policies at Napa River Inn vary depending on the rate and package booked. Generally, cancellations made within the specified time frame before arrival (usually 48 to 72 hours) will not incur a fee. However, cancellations outside of this window may result in a charge. It’s important to review the policy at the time of booking as it can affect the overall price.
A: Guests can find out about upcoming events in Napa Valley by checking with the concierge desk at Napa River Inn, visiting the hotel's website, or subscribing to the hotel’s newsletter. The concierge is also happy to provide personalized recommendations based on your interests.
A: Tickets for local events can often be purchased directly through Napa River Inn’s concierge desk. The concierge can assist with securing tickets to popular events, performances, and tours, ensuring you don’t miss out on any of the area’s top attractions.