Theater View

Napa River Inn Concierge

To get started, please provide the following information. You can then post your question or comment and a Concierge will join the chat soon thereafter.

Getting Started With the Concierge

Concierge Currently Unavailable

Our online concierge service is currently unavailable at this time. Please check back soon or visit us in person. In the meantime feel free to leave us a message below and we will get to work on your request.

Please enter in your question or comment for the Concierge.

Learn more about the Napa River Inn Concierge.

Napa River Inn Concierge

The Concierge has not yet joined, please wait.

You are speaking with [name].

Your chat began at PST

[name] is typing ...

Thank you for your submission

One of our staff at Napa River Inn will review your comments or question and respond as quickly as possible. Please check your email inbox soon to see the response from our staff. Add our domain ( to your whitelist on your email service to make sure our emails don't end up in the Junk or Spam folder.

Thank you.

Thanks for contacting us. We've sent a copy of this conversation to the email address you provided. If you'd like to provide feedback on our service, please take a short survey on ZOHO Survey by clicking on this link.

Check Availability

Complimentary breakfast, WiFi, and parking. No Resort Fees.


At Napa River Inn, we know your time is of utmost importance, especially when you're on vacation. So we're pleased to provide you with the services of our talented tenured concierge staff.  With more than 400 wineries and countless other adventures available, our concierge will help you create a truly memorable experience.

Here's a taste of what our Concierge can do for you:

  • Customize itineraries tailored to your preferences and interests
  • Generate a recap of the conversation and recommendations
  • Provide a map highlighted with points of interest

We are honored to showcase Laurie Gordon, our Chef Concierge.

 Leading the concierge department at the Inn, Laurie  --  A third-generation Napan -- has notched 33 years as a hospitality veteran, finding her passion in hotels after returning home from her UCLA studies.

Laurie is a founding board member of Les Clefs d'Or USA. Les Clefs d'Or USA is an arm of the prestigious organization of Les Clefs d'Or International which is comprised of 3,500 of the world's most exceptional concierge. A French word, Les Clefs d'Or means "keys of gold," and Laurie, ever so knowledgeable, delivers on this, unlocking a world of adventure for Napa River Inn guests. Also a founding member of Napa Valley Conference & Visitor's Bureau, Laurie was awarded the inaugural "Angel of the Year" award -- a reflection of her commitment to the Napa Valley area and all of its offerings.

Prior to finding her way to Napa River Inn, Laurie spent 24 years at Silverado Resort, where she mastered the business from the ground up, serving as the Chef Concierge with a focus on hands-on training and exemplary service. She also was part of the opening team at The Carneros Inn, managing a staff of 50 employees.  A member of The Carneros Inn executive committee, she influenced many customer-touching points - concierge, reception and housekeeping - which ultimately led to Laurie being honored as the Chamber of Commerce Hospitality of the Year inaugural recipient.

Undoubtedly committed to her home town and all of its happenings, Laurie loves her job as Napa River Inn's Chef Concierge, where her main focus remains on our guests and the memories she can add to each stay.

Meet Kellie Fuller -- Performer, Listener, Concierge. 

In addition to our Chef Concierge, The Napa River Inn boasts one of best concierge departments in the Valley. The current staff is a trifecta of top local knowledge, and each member excels in different areas. 

We're pleased to introduce Kellie Fuller, whose love for performing as a local chanteuse adds a wealth of entertainment expertise to our concierge team. Kellie is the go-to for uncovering the best Napa Valley entertainment, and she's also crackerjack at the wine game, helping select the perfect winery to visit based on each guests' tastes.

"I love helping our guests have the best vacation possible!" she explains. "I don't have 'canned' answers to your questions, such as 'What is the best winery and restaurant?' We are fortunate to have many options in the Napa Valley, so I'm going to ask you questions and listen carefully to help you hone in on what you and your party would enjoy the most! That's really fun for me. The best part of my day is when I hear back from guests about the great time they had."

Kellie understands that Napa Valley can be overwhelming, with more than 400 wineries and 800 restaurants to visit, and helping you find your perfect adventure takes a thorough knowledge of the Valley and a willingness to listen to your desires.

  • special offer

    Spa Package

  • Breakfast in Bed

  • Location

  • Dining Package

  • Get Acquainted Video

  • new

    Forbes 4 Star Award Winner

  • 30 Second Highlight

  • Romance Package

  • VIP Pet Program

  • Shopping/Riverfront

  • Wine Tasting Rooms & Packages

  • Silo's Music Room

  • Bicycle to Borrow Program

or call 877.251.8500

© 2016 by Napa River Inn. All Rights Reserved.

500 Main Street Napa CA 94559

Toll-Free: 877.251.8500 | Tel: 707.251.8500 | Fax: 707.251.8504