At Napa River Inn, we know your time is of
utmost importance, especially when you're on vacation. So we're pleased to
provide you with the services of our talented tenured concierge staff. With more than 400 wineries and countless other
adventures available, our concierge will
help you create a truly memorable experience.
Here's a taste of what our Concierge can do for you:
- Customize itineraries tailored to your preferences and interests
- Generate a recap of the conversation and recommendations
- Provide a map highlighted with points of interest
We are honored to showcase Laurie Gordon, our Chef Concierge.
Leading the concierge department at the Inn, Laurie -- A third-generation Napan -- has notched 33 years as a hospitality veteran, finding her passion in hotels after returning home from her UCLA studies.
Laurie is a founding board member of Les Clefs d'Or USA. Les Clefs d'Or USA is an arm of the prestigious organization of Les Clefs d'Or International which is comprised of 3,500 of the world's most exceptional concierge. A French word, Les Clefs d'Or means "keys of gold," and Laurie, ever so knowledgeable, delivers on this, unlocking a world of adventure for Napa River Inn guests. Also a founding member of Napa Valley Conference & Visitor's Bureau, Laurie was awarded the inaugural "Angel of the Year" award -- a reflection of her commitment to the Napa Valley area and all of its offerings.
Prior to finding her way to Napa River Inn, Laurie spent 24 years at Silverado Resort, where she mastered the business from the ground up, serving as the Chef Concierge with a focus on hands-on training and exemplary service. She also was part of the opening team at The Carneros Inn, managing a staff of 50 employees. A member of The Carneros Inn executive committee, she influenced many customer-touching points - concierge, reception and housekeeping - which ultimately led to Laurie being honored as the Chamber of Commerce Hospitality of the Year inaugural recipient.
Undoubtedly committed to her home town and all
of its happenings, Laurie loves her job as Napa River Inn's Chef Concierge,
where her main focus remains on our guests and the memories she can add to each
Meet Kellie Fuller -- Performer, Listener, Concierge.
In addition to our Chef Concierge, The Napa River Inn boasts one of best concierge departments in the Valley. The current staff is a trifecta of top local knowledge, and each member excels in different areas.
We're pleased to introduce Kellie Fuller, whose love for performing as a local chanteuse adds a wealth of entertainment expertise to our concierge team. Kellie is the go-to for uncovering the best Napa Valley entertainment, and she's also crackerjack at the wine game, helping select the perfect winery to visit based on each guests' tastes.
"I love helping our guests have the best vacation possible!" she explains. "I don't have 'canned' answers to your questions, such as 'What is the best winery and restaurant?' We are fortunate to have many options in the Napa Valley, so I'm going to ask you questions and listen carefully to help you hone in on what you and your party would enjoy the most! That's really fun for me. The best part of my day is when I hear back from guests about the great time they had."
Kellie understands that Napa Valley can be overwhelming, with more than 400 wineries and 800 restaurants to visit, and helping you find your perfect adventure takes a thorough knowledge of the Valley and a willingness to listen to your desires.